1. Introduction:
As passionate providers seeking to make your vacation memorable, we go to great lengths to ensure your comfort and satisfaction in all of our products. As a licensed tour operator, Panama Road Trips is officially registered with the Panamanian Tourism Authority, ensuring compliance with national tourism regulations. We greatly appreciate feedback at any time and take it seriously in order to improve our services or ensure that your trip meets our high standards of excellence. In order to be able to continue to provide our clients with such high-quality services, we have developed the following Terms & Conditions in order to promote consistency in our standards of operation.
Our Terms & Conditions are meant to inform our clients of the binding regulations by which we operate as a company. In different sections of our website (www.panamaroadtrips.com), and within these Terms & Conditions, we use the pronoun “we” to refer to ourselves collectively as the provider, Panama Road Trips, and the pronoun “you” to refer collectively to you as the customer or group of customers. Throughout our website and Terms & Conditions we may refer to you as “customer”, “client”, “consumer”, “traveler”, or other related terms. We may also make reference to third party providers or contracted companies such as restaurants, hotels, tour operators, etc., which includes any company that is not our own with whom we require collaboration in order to fulfill our services to you.
By using our website and services, you are agreeing to our Terms & Conditions so please read them carefully. While we will do our best to notify you of any last minute changes to our Terms and Conditions and keep our website up to date with our new policies, by using our services or website, you are acknowledging that we have the right to update our Terms & Condition at any time without necessarily informing you first.
2. Intellectual Property:
Our website, www.panamaroadtrips.com, is considered the property of the travel company Panama Road Trips, and therein all the content (text, photos, videos, etc.) that it contains is considered intellectual property of Panama Road Trips. Any use or reproduction of any of the site’s content is strictly prohibited without prior consent from the owner of the company. If you are interested in using or reproducing our content for any reason, you may contact the company at info.panamaroadtrips@gmail.com and may be granted explicit permission to use our content.
3. Site Content:
Prices that you view on our site for any of our services or those of contracted companies that perform third party services for the sake of complementing or completing your vacation package (hotels, tour operators, restaurants, etc.) are in Panamanian Balboas (equivalent to the US Dollar), the legal currency in Panama. Because of this, you, the client, agree to assume all additional costs in transaction fees or exchange fees that may occur in completing online payment to us or in any exchange of currency to Panamanian Balboas or US dollars in person at any time. You also are responsible for paying any fees (international or domestic) that may be required by banks in order to process any charge on your credit or debit card.
While we try to keep our website updated with current information, we do not guarantee that all the information you see is updated. We reserve the right to inform you during your booking process or during your use of our services of any changes that may affect your product.
We occasionally have special promotions and offers that are available during certain dates throughout the year. To consult us regarding these promotions and offers, please write to us at info.panamaroadtrips@gmail.com.
Our website may also allow users to write reviews and occasionally publish their own material. The reviews or content that is generated from other authors besides our staff does not reflect our opinion and we are not responsible for anything that is written by other parties. If you choose to write a review or other material for our site, you are assuming responsibility for that material that you generate.
Photos on our site are representative. That is to say that they reflect the general appearance of the destinations or attractions that you may visit but are not a literal representation of said destination. By using our services or website, you acknowledge that we are not responsible for any difference of appearance of the actual locations, to the photos on our website.
4. Site Use:
By using our site, you agree to comply with all laws (international and local) with regards to appropriate internet usage. You may not tamper with material on the site, alter it, reproduce it, sell it, or violate it in any way. If you do so legal action may be taken.
Please familiarize yourself with our Privacy Policy. By using our site, you acknowledge and agree to everything in our Privacy Policy and additionally agree to not use our site to gather information on our users. We reserve the right to collect information on our users in order to provide them with a service that they have requested or for statistical information. By using our site, you are acknowledging that nothing on the internet is 100% secure and that you are agreeing to us collecting this information.
5. Links to Other Pages:
Our website (www.panamaroadtrips.com) may contain links to other websites of other companies with which we have professional relationships or agreements. In using those links or visiting those sites through any arrival method, you acknowledge that Panama Road Trips and its affiliates and associates are not responsible for any of the content that is published on that site, or any consequence that may result in you visiting the website or utilizing any of their services.
Each site is owned by its respective company, which has granted us permission to publish their link or information on our website. By visiting their site, you are bound by their Terms & Conditions which are distinct from ours.
6. Liability Disclaimer and Travel Insurance:
By using our website (www.panamaroadtrips.com) or participating in any of the services provided by Panama Road Trips, you acknowledge and agree to the following terms.
Panama Road Trips and our affiliates, associates, and contracted third-party providers are not liable for any loss, theft, damage, injury, illness, or death that may occur before, during, or after the use of our services or those arranged through third-party partners. Participation in our activities, or activities conducted by partner companies, is at your own risk.
We are also not responsible for travel delays or disruptions caused by weather conditions, natural events, flight cancellations, transportation issues, or other unforeseen circumstances outside of our control, nor are we financially liable to cover any costs that may result from such occurrences.
We strongly recommend that all travelers obtain comprehensive travel insurance that includes:
- Trip interruption and cancellation
- Medical coverage
- Personal liability
- Protection for baggage and valuable items, including photographic and electronic equipment
Many of the tours we offer involve outdoor activities in remote locations, which may carry inherent risks. Additionally, valuable personal items such as camera gear and optics should be insured, as we cannot be held responsible for lost, stolen, or damaged equipment.
As a tour operator and tour retailer, Panama Road Trips offers services directly and also in collaboration with third-party providers. In cases where services are rendered by third parties, any complaints, claims, or disputes must be directed to the service provider responsible for the activity. We do not assume legal or financial responsibility for the actions or decisions of third-party operators before, during, or after the delivery of their services.
By using our website or booking services through us, you accept these terms and release us from any legal or financial liability related to your participation.
7. Passports, Visas, & Health Requirements for Travelers
The client acknowledges and agrees that they are solely responsible for the requirements of entry into Panama such as passport requirements, visa requirements, and any other necessary health or vaccine requirements to enter Panama.
Should you need to cancel any of our services or not be able to participate in any activities you have reserved with us for failure to meet the above requirements, you will be held financially responsible for the above requirements and subject to our cancellation policy.
Some of our activities require a certain level of physical ability in order to be able to perform the activity. While we do our best to inform clients and future clients of specific activity requirements, in reserving our activities, you are accepting responsibility if you are not physically able to complete the activity.
8. Reservation policies
The rates that apply for our services are valid for the dates of the quote we have sent you. If you request a quote for a different date or time, rates may vary.
Reservations for services are subject to availability at the time of processing your request and cannot be guaranteed until the client receives the confirmation email, after making the deposit if necessary.
In hotel reservations, and other activities carried out by our collaborators from other companies, we will first verify availability with the supplier before confirming.
We suggest you read the cancellation policies carefully since any change in reservation is subject to availability and re-quoting of rates.
Prices are per person and include the services indicated in the descriptions.
9. Payment policies:
The payment of the services can be made through the following forms: Paypal, international bank transfers, or cash in US Dollars on the day of your tour or activity, or by the date indicated in our communications to you. We do not accept local, foreign, or travelers checks of any kind.
The request for your tour, day trip, road trip or activity will only be pending until the payment deadline that is indicated in our communications with you. If you do not make the deposit or full payment of your request, depending on the instructions in the email sent to you, we will understand that you will not attend the tour and will no longer continue to hold your dates.
If you require an invoice, please request it and it will be sent to you after you have been provided the requested services.
10. Cancellation Policy:
All tours are confirmed via email upon receipt of a deposit. The required deposit amount ranges between 20% and 50% of the total tour cost and will be clearly specified in your booking confirmation email.
In the event of a cancellation of services provided by Panama Road Trips, refunds will depend on how far in advance the cancellation is made. This is due to the time and non-recoverable expenses involved in organizing your tour or multi-day trip.
Below are the applicable cancellation terms, indicating the percentage of fees that may be refunded based on the number of days prior to the scheduled tour date.
Cancellation of Services with Third-party Providers: Note that for all tour services that utilize third-party providers, refunds are subject to the cancellation policies of those providers.
10.1 Refund Policy for Single-Day Tours & Tour Combos :
Notice Period before Tour Start Date
3 days or more:
24 to 48 hours:
Within 24 hours:
Refund on Deposit
100% refund
50% refund
Deposit is non-refundable
Non-Refundable Circumstances
Certain situations prevent us from issuing refunds due to the operational and logistical nature of our tours. Please review the following carefully:
- No-shows or late arrivals: If you are not present at the designated meeting point at the agreed-upon time and we are unable to reach you, the tour may be canceled without refund. We will make every effort to locate you and will wait up to 15 minutes; however, please note that delays may affect the overall tour experience.
- Partial Participation / No-Shows:
If a group books a tour for multiple participants but fewer people show up on the day of the tour, the full payment is still required for all originally reserved participants. For example, if four people are booked and only three attend, the cost for all four still applies. - Unused Services: Once a tour has started, no refunds will be issued for any unused portion of the itinerary. This includes early departure, skipped activities, or inability to participate due to personal reasons, physical condition, or behavior.
- Unconfirmed cancellations: All cancellations must be submitted in writing to info.panamaroadtrips@gmail.com. Cancellations communicated by phone, WhatsApp, or social media are not valid unless confirmed in writing by our team.
Rescheduling Notice for Day Tours
If you need to reschedule due to unforeseen circumstances, please contact us at info.panamaroadtrips@gmail.com as early as possible. We will consider requests for rescheduling on a case-by-case basis according to availability.
10.2 Refund Policy for Multi-Day Tours & Personalized Trips
Multi-day tours and custom trips in Panama require extensive planning, coordination, and upfront payments for accommodations, transportation, and logistics. Because of these non-recoverable expenses, deposits are non-refundable, even with advance notice.
If you have paid the remaining balance prior to the tour start date, the following refund schedule applies only to that remaining balance (excluding the deposit):
Notice Period Before Tour Start Date
51 days or more:
41–50 days:
31–40 days:
21–30 days:
20 days or less:
Refund on Remaining Balance
80% refund
70% refund
60% refund
50% refund
No refund
Please note:
– All bank or transaction fees related to refunds are the responsibility of the client.
– All cancellations must be submitted in writing to info.panamaroadtrips@gmail.com. Cancellations made through third-party platforms (e.g., travel agencies or booking websites) are not valid unless confirmed by us in writing.
Rescheduling:
If you need to reschedule due to unforeseen circumstances, please contact us at info.panamaroadtrips@gmail.com as early as possible. We will consider requests for rescheduling on a case-by-case basis according to availability.
11. Changes & Cancellations Made By Us, Our Providers, and Third Parties:
Before or during any of the activities that you reserve with us, there always exists the possibility that unforeseen inconveniences may occur (ex. Natural disasters, weather phenomenons, change in terrain conditions, political unrest, change in international or local laws or regulations, protests, and others). Because of this, we, our providers, and third party companies involved in providing services of our products reserve the right to change or cancel any activity or service that cannot be completed or provided due to any of the above situations possibly without refund. If we are able to notify you in time of any of the above situations, a refund may be possible at our discretion. Under most circumstances (since our own expenditures often occur in preparing for your tour), you will be offered an alternative activity in place of the one you had reserved at no additional cost. Should you decline the alternative activity, you will simply be free to choose your own activities for the day without utilizing our services.
We, our providers, and third party companies involved in providing services of our products reserve the right to suspend or cancel any of our services due to racist comments towards our employees and service providers, or towards our clients. Additionally, we, our providers, and third party companies involved in providing services of our products reserve the right to suspend or cancel any of our services due to lack of adherence to Panamanian law, or for any illegal or immoral act committed while services are being provided. Also, we, our providers and third party companies reserve the right to suspend, cancel, or change any tour, activity, or service due to threats to safety and security, climate, injuries or similar health threats suffered by our employees, clients, or providers.
Please note that cancellations made of any services, tours, or activities that are operated by third party companies with whom we operate are bound by the cancellation policies of those specific companies, and it is not the financial or legal responsibility of Panama Road Trips to provide any refunds for those canceled services.
12. Resale of tours:
We explicitly prohibit the sale of any of our tours, trips or activities without the written authorization of our management.
13. Your Behavior:
While in Panama, you are agreeing to respect and follow all Panamanian laws and regulations. Failure to abide by these laws and regulations may result in cancellation of any services that you have arranged with us without the possibility of refund. We also reserve the right to refuse future service to anyone based on any unlawful conduct or behavior that may be seen as problematic for us.
Our activities give visitors the opportunity to interact with new cultures which can be one of the most memorable experiences that one can have in their lifetime. Because of this, we require clients to conduct themselves respectfully towards our tour operators, third party service operators, or members of communities that we visit. Failure to do so may result in cancellation of activities without possibility of refund.
14. Special Requests:
If you have any special requests or needs, please inform us during the booking of your tour. In that way, we can do our best to inform you of any inconveniences that you may encounter and can work with you to design your activities to suit your needs or interests.
Since Panama is still developing as a country, not all of our activities or destinations meet the legal standards for access that may exist in your country. We ask you to let us know of any physical limitations that you may have in order to better advise you on which specific activities or destinations might serve you best and which may not be good options for you. That being said, you are ultimately responsible for choosing your activities after receiving our guidance and suggestions and may not hold us responsible for any difficulties you may encounter.
15. Questions and Consulting:
Our job is to ultimately provide you with a safe and fun experience that you will remember fondly for years to come. Every day, our customers´ satisfaction is what we seek to achieve. If you have any questions or concerns regarding any of our activities, policies, or the above terms and conditions please do not hesitate to contact us at info.panamaroadtrips@gmail.com you may encounter.